The ins and outs of outsourcing.

Several years ago, when panelist Mike Gion, senior vice president for Brookwood Group's Southwestern Operations, tried outsourcing, his bank employer was embarking on a cost savings initiative. With outsourcing a new concept and not really understood, he did a two-year study to find one service provider for all the skills needed. At the end of the study, his employer decided not to outsource. Debra Gutzmer, occupancy planner for CB Richard Ellis and also a panelist, had almost the exact same experience when working for SAIC many years ago.